Shipping Policy

Shipping Policy

At Instint, we partner with leading global carriers like FedEx, SF Express, DHL, UPS, and EMS, who work with local couriers to deliver directly to your door. We proudly offer flat-rate worldwide shipping.

Order Processing

You will be charged at checkout. All payments are subject to verification and approval, which may take several days to process. To protect against credit card fraud, orders with incorrect billing details or requiring additional verification may be delayed or cancelled.

We require 2–5 business days on average to fulfill and prepare your order for shipping. Some items may take longer—especially during peak seasons, holidays, or if your order includes high-demand products. In rare cases, fulfillment may take up to 10 business days.

Please note:

• We do not ship on weekends or holidays.

• Once your order begins processing through our shipping department, we are unable to make changes (including address updates).

• Orders are shipped to the address provided at checkout.

Shipping Confirmation & Tracking

All orders are shipped with tracking numbers. Once your package is dispatched to the carrier’s sort facility, you will receive a Shipping Confirmation email with your tracking number.

Please allow up to several business days for tracking to update, depending on the carrier. If it’s been more than 5 business days since you placed your order and you still see no tracking update, please contact us at support@tryinstint.com.

Estimated Shipping Times

Shipping times vary by region. Below are our estimated delivery timeframes (not including the 2–5 business days for order processing):

Please note: Delivery estimates are not guarantees. Factors like customs clearance, severe weather, strikes, and holidays may cause delays beyond our control.

Duties, Taxes & Import Fees

International shipments may be subject to duties, taxes, or customs clearance fees upon arrival in your country. These charges are the sole responsibility of the recipient.

Instint has no control over these fees and cannot predict what they may be. If a package is refused and returned, the recipient is responsible for all associated fees, including return shipping costs.

We recommend contacting your local customs office if you have questions about import fees.

Lost, Stolen, or Damaged Packages

Instint is not responsible for lost, stolen, or damaged packages. If tracking shows your package as delivered but you have not received it, please report the issue and file a claim directly with the carrier.

We use the tracking timestamp and delivery confirmation when reviewing damage or return claims. Claims must be reported within a reasonable timeframe or we may not be able to honor them.

Wrong Address Disclaimer

It is your responsibility to enter the correct shipping address at checkout. Because we begin processing orders immediately, we cannot modify shipping details once an order is placed. If your order has already reached our shipping department, we cannot retrieve it for address changes.

Feedback

We value your feedback and are always looking to improve. For any questions, concerns, or suggestions, please contact us at support@tryinstint.com. We take your experience seriously and appreciate your input.